PUBLIC OFFER

Revision dated January 1, 2026
Kyiv, Ukraine

 

This document is a public offer within the meaning of the provisions of Articles 633 and 641 of the Civil Code of Ukraine. According to Part 2 of Article 642 of the Civil Code of Ukraine, the acceptance of this Offer, which is equated to the conclusion of an agreement, is the performance of the actions provided for in paragraph 2.2 of this Offer. LIMITED LIABILITY COMPANY "Q-Lab", EDRPOU code 44408755 (hereinafter referred to separately as the Company or the Contractor), duly registered in accordance with the legislation of Ukraine, offers (public offer) to an unlimited circle of persons to conclude a public contract for the provision of services on the following terms:

1. TERMINOLOGY AND ABBREVIATIONS

1.1. The terminology used in this Agreement means the following:

1.1.1. Authorization - the process of analyzing the Authentication data entered by the User by the software part of the Website, based on the results of which the existence of the right of access to the User's Personal Cabinet and Website Services is determined.

1.1.2. Third Party - an individual entrepreneur or a legal entity acting on behalf of and in the interests of the Company based on a separate agreement with the Company, for the purposes of providing services and/or accepting payment from the User for participation in the Event and/or for other services defined by this Agreement.

1.1.3. Acceptance - full and unconditional acceptance by the User of the terms of this Offer, by full or partial payment of the cost of the Company's services or by leaving a User Application on the Company's Website.

1.1.4. Authentication data - a unique identifier of the User used to access the User's Personal Cabinet. Authentication data includes the User's email address and password. 1.1.5. Website - a set of software and hardware with a unique address on the Internet, ____________________________________________________ together with information resources in a certain textual, graphic, or sound form, which are at the disposal of the Company and provide access to legal entities and individuals to these information resources and other information services via the Internet.

1.1.6. Agreement – a public contract concluded between the Company and the User by Accepting the Offer, and is a contract of adhesion, which can be concluded only by the User joining the Agreement proposed by the Company as a whole.

1.1.7. Access to the Event - an email generated by the Company granting the User the right to participate in their chosen Event. Access to the Event is also possible through the use of the User's Personal Cabinet.

1.1.8. Event Completion - the calendar date of the last component of the Event (training, seminar, conference, master class, intensive, workshop, practicum, simulator, webinar format lecture, online consultation, or other event) determined by the Contractor in the Event program.

1.1.9. Legislation - means the provisions of the current legislation of Ukraine applicable to this Agreement.

1.1.10. Event - thematic courses, trainings, seminars, conferences, master classes, lectures, webinar formats or online consultations, and other similar remote Events or their recordings organized by the Company or to which it provides access via the Company's Educational Platform or other services of the Company's Website.

1.1.11. Application - the User's expression of intent to participate in a specific Event, issued using the Company's Website, official social networks, or by phone or correspondence via email or mobile messengers with a Company Representative, in the manner established by the Offer.

1.1.12. Internet page - a page of the Website, a set of information materials integrated by hardware and software, including textual and graphic, intended for publication of data on the Internet as an integral part of the Website.

1.1.13. Company Representative - an employee of the Company or any person authorized to perform actions on behalf of the Company and in the interests of the Company. 1.1.14. Website Content - results of intellectual activity and equated means of individualization, including: literary works, texts, lectures, speeches, orations, computer programs, mobile apps, audiovisual works (video courses, infographics, phonograms, images, trademarks, service marks, commercial designations, brand names, logos, hypertext links, their fragments, information, widgets) and other objects placed on the Website.

1.1.15. Event Content - all information constituting the content of a session of a separate Event, including live streams, data files, texts, computer software, audio files, photo, video, and other images, including those newly created using the Website.

1.1.16. User - a person who has Accepted the Offer and gained access to the Event Content.

1.1.17. Lecturer - an individual, individual entrepreneur, or legal entity who is the author of the Event.

1.1.18. Unauthorized access - the use of User's Authentication data by a third party.

1.1.19. Account - Authentication data and personal data of the User stored on the servers of the Website.

1.1.20. User's Personal Cabinet – a section of the Company's Website created using the software capabilities of the Website, containing the User's personal data and acting as access to the Company's Educational Platform. Access to the User's Personal Cabinet is granted after completing the registration procedure. A registration hyperlink is sent to the User's email specified during Event registration.

1.1.21. Personal data - reliable, complete, and up-to-date information allowing the Company to conduct the User authorization procedure, voluntarily and gratuitously placed by the User or the Company in the User's Personal Cabinet. This information is provided during website registration and may contain name, login, email address, and other details the User deems necessary to provide.

1.1.22. Offer – the Company's proposal to conclude a public contract, addressed to an unlimited circle of persons, in accordance with Article 641 of the Civil Code of Ukraine. 1.1.23. Service - provision by the Company of services to ensure access to virtual classrooms, educational resources, and IT educational services, including access to public educational, scientific, and information resources on the Internet.

1.1.24. Payment System - a payment organization, participants, and relations arising during the transfer of funds from users to the Company's account for Events.

1.1.25. User Registration - the Company's procedure for entering personal data and/or other information into the registered Users database to identify the User.

1.1.26. Website Services – functional capabilities of the Website intended for visitors and Users.

1.1.27. Company's Educational Platform (LMS) – a section of the Website accessed after registering a Personal Cabinet, providing access to educational resources, materials, courses, assignments, tools, Event details, and other services.

2. SUBJECT OF THE AGREEMENT

2.1. This Agreement is an official public offer and contains all essential conditions for providing access to virtual classrooms, educational resources, and IT educational services via the Internet.

2.2. The fact of making payment for the Company's services or registering on the Website is full and unconditional Acceptance of the Offer.

2.3. The schedule, quantity, duration, cost, and other essential details of Events may be published on the Website in real-time.

2.4. The User agrees that these conditions may be changed in the future by placing the current version on the Website. If the User disagrees with the new terms, the Company reserves the right to block or cancel the Account.

3. USER REGISTRATION

3.1. Service provision is conditional upon User registration on the Website and/or Personal Cabinet.

3.2. Registration is completed by filling out the Website form. The User must specify their name, valid email, and phone number. Registration is free and voluntary; it can also be done by a Company Representative with the User's consent.

3.3. After successful registration, the Company assumes the rights and obligations under this Agreement.

3.4. The User must fully familiarize themselves with the Agreement prior to Acceptance.

3.5. After registration and payment, the Company sends an email with instructions no later than the Event start date.

3.6. For repeat purchases, access is provided through the previously registered Personal Cabinet.

3.7. The User may not transfer their login/password to third parties and is responsible for their secure storage. Unless proven otherwise, all actions using the login/password are deemed committed by the User.

3.8. The User is responsible for maintaining password confidentiality. In case of unauthorized access, the User must notify the Company as soon as possible.

3.9. The Company never requests bank card numbers or PINs. If such requests appear, the User must immediately stop using the Website and inform the Company.

3.10. The Company never sends requests asking for the User's password.

3.11. If Authentication data is lost, or contact details need changing, the Company can recover or replace them upon written request.

4. USER RIGHTS AND OBLIGATIONS

4.1. User Rights:

4.1.1. To choose an Event according to their needs and skills.

4.1.2. To receive Services according to this Agreement.

4.1.3. To use the Website, obtain Event information, and participate by submitting an Application and performing required actions.

4.1.4. To refuse Event participation after Registration/payment only for a valid reason, no later than the start of the third lesson, provided the Event consists of 30 or more lessons. In this case, the Company issues a refund.

4.1.5. No refunds are provided for purchasing Event recordings.

4.1.6. No refunds are provided for access to Events consisting of four or fewer lessons.

4.1.7. Individual Users enjoy all consumer rights under current Legislation.

4.2. User Obligations:

4.2.1. To provide accurate information during registration.

4.2.2. Not to reproduce, copy, sell, or use any materials/information for purposes other than personal use.

4.2.3. To log into the Personal Cabinet from only one device simultaneously.

4.2.4. To familiarize themselves with terms, procedures, and form requirements.

4.2.5. To communicate, upload tasks, and use the Website exclusively in the language of the corresponding Event.

4.2.6. To pay for Services in full. The right to participate arises after payment.

4.3. Prohibited Actions (The User may not):

4.3.1. Post or transmit any materials that: (1) violate Legislation/international law, contain threats/defamation, discredit others; violate privacy/public order, contain obscenity, pornography, sexual/violent scenes (with or without minors); depict animal cruelty, describe suicide methods/incitement, or threats to life/health; (2) violate honor, dignity, business reputation, or rights of others (including minors); (3) promote religious/racial/ethnic hatred, violence, fascism, racial superiority, or social pathologies; (4) contain extremist materials or promote/instruct on criminal activity; (5) contain restricted info (state/commercial secrets, private lives); (6) advertise or promote drug use, distribution, or manufacturing; (7) are fraudulent; (8) contain negative information capable of harming health/development; (9) encourage unlawful behavior leading to liability. Any actions restricting another User's rights are not permitted.

4.3.2. Post advertising materials.

4.3.3. Register on behalf of/instead of another person.

4.3.4. Mislead about their identity using another's login/password.

4.3.5. Distort information about themselves.

4.3.6. Attempt to obtain another User's login/password by any means (deception, breach of trust, etc.).

4.3.7. Illegally collect/process personal data of others.

4.3.8. Post information deemed undesirable or contrary to Website goals by the Company.

4.3.9. Use bots, spiders, scrapers, or automated access means.

4.3.10. Overload or disrupt Website infrastructure.

4.3.11. Copy, modify, derive, or distribute Website/Event content or code without written consent.

4.3.12. Bypass security measures restricting access/copying.

4.3.13. Distribute spam or unsolicited information.

4.3.14. Interfere with Website integrity/security or decrypt server transfers.

4.3.15. Upload incorrect data, viruses, or malware.

4.3.16. Collect third-party data using non-standard technologies.

4.3.17. Form demand/supply for illegal, harmful, defamatory, or immoral content (including violence, IP violations, hatred, pornography, prostitution, drugs, explosives/weapons).

4.3.18. Violate third-party rights.

4.3.19. Impersonate others (including Company staff) or mislead Users.

4.3.20. Otherwise violate Ukrainian legislation. 4.3.21. The User is responsible for any information communicated and interactions with other Users at their own risk. 5. COMPANY RIGHTS AND OBLIGATIONS 5.1. Company Rights: 5.1.1. To modify software, suspend the Website for errors/maintenance, and prevent unauthorized access. 5.1.2. To use the User's personal information in any lawful manner. 5.1.3. To record the Event (create a videogram) and transfer it to third parties. 5.1.4. To consult the User during checkout/events/post-events, including contacting them via email, phone, messengers (Telegram, WhatsApp), or external channels. 5.1.5. To transfer rights and obligations to third parties while respecting User rights. 5.1.6. To block the Account or restrict Event access in case of violations, with or without notice. 5.1.7. To provide a foreign currency bank account of a Third Party acting on the Company's behalf for payments. 5.2. Company Obligations: 5.2.1. To grant access to the chosen Event upon Offer acceptance and Agreement compliance. 5.2.2. To inform the User of successful payment. This is confirmed by an email sent to the address specified during registration. 5.2.3. The Company is not obligated to update or improve the Website. The Company reserves the right to change, suspend, or terminate the Website at any time. 5.2.4. To be responsible for storing/processing personal data confidentially in accordance with Section 8, the Privacy Policy, and Legislation. 5.2.5. The Company is not responsible for the disclosure of info provided publicly by the User. 6. CONDITIONS FOR PROVIDING ACCESS TO THE EVENT 6.1. Access is granted if the User has the technical capability to use it. 6.2. Videograms and Content are accessible for 1 (one) year from the Event Completion date. 6.3. Access can be extended/restored by separate agreement. 6.4. The Company may alter web interfaces, software, and technical requirements. This Agreement applies to all such changes unless explicitly stated otherwise. 6.5. Information regarding Events, requirements, or specific conditions is deemed properly provided if: 6.5.1. Published on the Website; 6.5.2. Brought to attention within this Agreement; 6.5.3. Sent via email; 6.5.4. Printed in promotional materials; 6.5.5. Provided during inquiries via contact info; 6.5.6. Communicated via mobile messengers; 6.5.7. Provided by a Representative by phone; 6.5.8. Communicated through mass media/advertising. 6.6. Access is provided subject to 100% prepayment. 6.7. Participation is confirmed by the final sequence of actions: 6.7.1. Website Registration: Clicking the info window , navigating to the Event page , filling out the form , and clicking "Sign Up". 6.7.2. Registration by a Representative via provided info (phone/email/messenger). The Representative manually enters the data. 6.7.3. Payment submission (within 30 days of Application, but before the Event starts). 6.7.4. Personal Cabinet Registration: Clicking "Register" in the email , navigating to the setup page , entering a password , and clicking "Submit". Repeat buyers use their existing Cabinet. 6.8. If access is not received post-payment (no later than the start day), the User must contact Support. 6.9. The Company may annul participation without refund for behavior rule violations. Violations include posting prohibited info (clause 4.3.1), inciting conflict, using obscenities, insulting participants/Lecturers, or posting off-topic/promotional content. 6.10. Participation may be annulled if credentials/URLs are shared with third parties or publicly. Materials are for personal use only. Access is restricted to one viewer per URL. 6.11. The Website may contain external links. The Company is not responsible for their availability, content, or consequences of use. 7. PRICE, PROCEDURE, AND FORM OF SETTLEMENTS 7.1. Settlements are made directly between the User and the Company or an authorized Third Party. 7.2. Service costs are communicated by phone and/or email. 7.3. Costs may be established in foreign currency. 7.4. Payment is 100% prepaid in Ukrainian Hryvnia at the NBU exchange rate on the invoicing day. 7.5. Promotional rules/discounts may be posted separately. In case of conflict, promo rules prevail over this Offer. 7.6. Non-resident Users pay in foreign currency per the invoice. Bank/correspondent fees are paid by the User. 7.7. Payment methods are chosen by the Company and communicated to the User. 7.8. The Company may provide/change/remove payment methods without notice. Invoices may feature Company or Third Party details. Payment to a Third Party is considered proper fulfillment. 7.9. When using a card, the User enters card details (number, expiry, CVC/CVV, name) and consents to data processing. 7.10. By confirming, the User authorizes the full cost charge (including fees/conversion) and permits data use for payment processing, refunds, and Agreement fulfillment. The User agrees that the exact processing costs may be unknown at the time of payment. 7.11. The Company may request a bank statement to resolve disputes. 7.12. Funds may be blocked and then debited. The User must ensure funds are accessible without bank limits at the time of debit. 7.13. The payment day is when funds reach the Company's or Third Party's account. 7.14. If an Event is cancelled through the Company's fault, funds are refunded within 30 days, or credited toward future Services. 7.15. If the User exercises the right to refuse participation (per clause 4.1) , funds are refunded within 14 banking days, or credited toward future Services. 8. PERSONAL DATA 8.1. By entering into this Agreement, the Company learns the User's personal data; the User fully understands their rights, obligations, Company guarantees, and liabilities under Legislation and this Policy, and accepts its terms. 9. INTELLECTUAL PROPERTY RIGHTS 9.1. Website/Platform/Event Content is the IP of the Company or used with proper consent, protected by Legislation. Distributing Event information to third parties (especially commercially) without explicit Company consent is prohibited. 9.2. Access does not grant any IP licenses to the User. All rights not explicitly granted are reserved by the Company. 9.3. Software available for download is the IP of the Company and/or its partners. 9.4. The User does not object to the Company's use of Event recordings (videograms) featuring the User's image/data. 10. LIABILITY OF THE PARTIES 10.1. The Company's liability is capped at a maximum limit. This limit cannot exceed the cost of participation in the specific Event. The Company is not liable for indirect damages, lost profits, or loss of reputation. 10.2. The Company is not liable for the reliability, accuracy, or completeness of information demonstrated by Lecturers/third parties. The Company cannot endorse or verify such information. The User agrees that Services may contain subjective or controversial info. 10.3. The Company does not verify Lecturer information for inaccuracies and is not liable for erroneous data or resulting damages. 10.4. If the User fails to participate for reasons independent of the Company, the Company's obligations are considered fulfilled, and funds are non-refundable. 11. FORCE MAJEURE 11.1. Parties are exempt from liability for Agreement breaches caused by force majeure circumstances. 11.2. "Force majeure" means exceptional events:  (1) beyond control,  (2) against which preventive measures could not be reasonably taken,  (3) which cannot be reasonably avoided or overcome. 11.3. This may include, provided conditions are met: War, hostilities, invasions; Mutiny, terrorism, revolution, civil war; Riots, strikes (excluding own personnel), disruptions in the Ukrainian banking system; Natural disasters (earthquakes, hurricanes, volcanoes). 11.4. The referencing Party must prove that force majeure caused the non-fulfillment. 11.5. Force majeure must be confirmed by competent authorities. 11.6. Obligation deadlines are extended for the duration of the circumstances and consequence elimination. 11.7. If force majeure lasts over 3 (three) months, the Agreement may be terminated early by consent or court order. 11.8. Parties are exempt from liability for disruptions caused by irresistible forces (military actions, sabotage, natural disasters, utility/internet outages, or government restrictions). Deadlines are postponed accordingly. 12. DISPUTE RESOLUTION 12.1. In case of breach, the violated Party sends a written claim/demand. 12.2. User claims must be emailed as scanned copies, followed by mailing the original to the Company's postal address. The review period is 15 calendar days from receipt, after which the Company will: (a) reject the claim, or (b) fully/partially accept and satisfy the User's demands. 12.3. The violated Party may file a lawsuit in court per jurisdiction rules. 13. PROCEDURE FOR SENDING NOTIFICATIONS 13.1. Official materials are transmitted as follows: 13.1.1. Company to User - via the email specified during registration; 13.1.2. User to Company - via the email specified on the Website. Written appeals mailed to the Company must be signed by the User. Unsigned appeals are not considered. 14. OTHER CONDITIONS AND RESERVATIONS 14.1. These terms are valid until withdrawn/changed by the Company. 14.2. The Agreement can be terminated at any time by mutual consent. 14.3. The Company may terminate the Agreement and cut access if the User violates any conditions. 14.4. The User cannot demand cost reductions or refunds for not using the Services voluntarily, due to personal circumstances, third parties, or other reasons beyond the Company's control. All non-use risks fall on the User. If no sessions are attended, the Company may (if possible) grant repeat access on special terms. 14.5. Services are considered fully rendered once access to the Event/materials is granted. Logging in, viewing pages, listening, or downloading confirms proper service provision. 14.6. Absence from live Events is not considered non-provision if materials were accessible otherwise (e.g., recordings, texts). 14.7. The User consents to receive promotional info about other Events, which can be revoked at any time via written request. 14.8. Unregulated issues are governed by Ukrainian legislation. 14.9. If contacting a Lecturer directly, be cautious sharing personal info. The Company does not control Lecturer actions. For safety, do not share your email or personal info. 14.10. The Company does not employ Lecturers and is not responsible for User-Lecturer interactions. The Company is not liable for any disputes, damages, or injuries arising from this conduct. 14.11. Services/materials are provided "as is" and "as available". The Company disclaims all warranties (express or implied), including those of fitness for a particular purpose or IP non-infringement. Specific results from participation are not guaranteed. Participation is entirely at your discretion. 14.12. Events are strictly for a limited circle of Users and are non-public. Lecturers, methodologists, Users, and Company reps may be present and see each other. 14.13. The User is informed that the Event is recorded (videogram). The recording may contain personal data (name, nickname, photo, avatar). This recording and data may be accessible in the LMS/Personal Cabinet to all Event participants and purchasers of the recording.