Customer Service Quality

Assurance Consulting

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Development of a comprehensive Customer Service system (multichannel customer communication) with standards, scripts, a monitoring system (Quality Assurance), post-training coaching support, and ongoing learning.

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Key business outcomes:

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• Clear and aligned communication standards across all teams

• Measurable growth in customer satisfaction and loyalty

• Increased employee confidence through coaching-based feedback

• Fewer errors, complaints, and service issues

• Compliance with international service standards and best practices

• A long-term culture of accountability and continuous improvement

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Who this service is for:

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• Call centers, customer support teams, logistics companies, and any business where customer communication happens by phone

• Organizations that want to align customer interaction with international service standards

• Companies that want to train employees to work according to these standards and ensure consistency in team communication

• Leaders who need a structured QA system to monitor performance, provide coaching feedback, and continuously improve results

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QA consulting in numbers

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• 10 years of experience analyzing customer calls and providing actionable feedback

• 10,000+ calls reviewed across teams with different operational specifics

• 20+ departments in 10+ countries supported through audits, coaching sessions, and process alignment

• 5–20% improvement in quality indicators within the first 3 months of consulting implementation

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