Complex Customer Service Training Program

 

The course is available exclusively in English

 

Why is this course important for you and your team?

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Training that introduces participants to service standards and builds a strong foundation for effective client communication adapted to the logistics industry. The program combines core principles of customer service, written communication, live practice, and cultural awareness to:

• reduce mistakes and uncertainty among new employees

• increase confidence in phone and email interactions

• align team performance with international service expectations

• shorten the onboarding time for newcomers in logistics operations

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Who this course is for:

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• New employees in logistics and customer service

• Teams aiming to standardize communication and implement high service standards

• Companies seeking to reduce onboarding time and increase customer loyalty

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What will you learn?

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• Core principles of customer service and business etiquette

• Effective techniques for phone and written communication

• How to write professional email messages — with practical tools for creating high-quality emails

• How to monitor service quality and build cultural awareness in the workplace

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