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Handling Difficult Contacts Like a Pro
The course is available exclusively in English
Why is this course important for you and your team?
This practical course is designed to help customer-facing teams master effective communication skills for handling difficult client situations. Based on real examples from the logistics industry, the course provides practical strategies to reduce stress, increase confidence, and ensure high-quality service.
Who this course is for:
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Customer service, logistics, and sales professionals
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Teams working with demanding or high-pressure clients
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Organizations aiming to improve service quality and reduce employee stress
What will you learn?
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Use proven call-handling methods and effective communication techniques
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Apply the LEAP model (Listen – Empathize – Ask – Propose) to manage challenging situations
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Adapt communication strategies to different client types
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Manage stress to stay calm and professional in any situation
Results and expected outcomes:
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452 participants enrolled
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Average course rating: 9.02/10
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9.1/10 increase in confidence when communicating with difficult clients
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TESTIMONIALS
“The classes were so engaging because there was room for everyone to interact by asking and answering questions and engaging in role-plays.”“The roleplay exercises and real-life examples were the most valuable because they helped me practice how to respond calmly and effectively to difficult situations. The course provides practical tools and confidence for managing difficult conversations and building better relationships with customers.”
Maria, Dispatcher for 3PL, Ukraine
“I would reccomend to take it, because it emphasizes on how to deal with stressfull scenarios and handling difficult customers. Handling difficult customers part was very Informative and was really helpful on how to deal with stress.”
Getachew, Dispatcher for 3PL, Ethiopia
“You can become a superhero of customer service!”
Amir, Dispatcher for 3PL, Kazakhstan